Observe at the Gemba

Learn about ethnography and how to observe flow in the workplace. Includes Management Gemba walks. Join the thousands from across Canada who attended Lean training with Alpen Path Solutions Inc. since 2015.

  • Short videos, quizzes, downloads, proposed reading and an optional work-based observation exercise

  • Learn about the 'hidden obvious'. Engage in observation exercises

  • Self-paced course duration is approximately 1.5 hours for all mandatory elements to receive a Certificate of Completion. The duration with the proposed external videos and the optional work-based assignment is approximately one day.

  • 4 levels of observation at the Gemba!

  • Introduction to Lean is a prerequisite

  • Each registration provides access for a full year

Course curriculum

  • 1

    Course basics

  • 2

    Shared values and meanings

    • Shared values and meanings - Part I

    • Shared values and meanings - Part 2

    • Shared values and meanings - Part 3

    • Quiz - Shared values and meanings

  • 3

    The practice of observation at Toyota

    • The practice of observation at Toyota

  • 4

    Observation exercises to expand awareness

    • Observation exercises to expand awareness - Part I

    • Observation exercises to expand awareness - Part 2

    • Observation exercises to expand awareness - Part 3

  • 5

    Standardizing work

    • Standardizing work to sustain continuous improvement - Part 1

    • Standardizing work to sustain continuous improvement - Part 2

    • Standard Work Instructions, with an example

    • Standard work quiz

  • 6

    New practices for ethnography, at the Gemba

    • New practices for ethnography, at the Gemba

    • Ethnographic practices quiz

  • 7

    4 levels of observation at the Gemba

    • Autoethnography - iGemba - Part 1

    • Autoethnography - iGemba - Part 2

    • Organizational ethnography - observing value for customer

    • Organizational ethnography - Team or collaborative ethnography at the Gemba

    • Ethnography quiz

    • Organizational ethnography - Management Gemba walk - Part 1

    • Organizational ethnography - Management Gemba walk - Part 2

    • Sampling of questions for a Gemba walker

    • Leader Standard Work

    • Sample Leader Standard Work

    • Interconnected levels of management and percentage of work time standardized

    • Gemba walks quiz

  • 8

    Reading and Resources

    • Gemba resources: external videos on Customer ethnography, Team ethnography and Gemba walks

    • Gemba walks reading

  • 9

    Course takeaways

    • One-page course takeaways

  • 10

    Work-based assignment

    • Work-based assignment_Gemba